614-218-5993
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This larger sibling of the Note20 has a better display, Gorilla Glass Victus, upgraded cameras with 108-megapixel resolution and 5x optical zoom, more RAM, expandable storage, and UWB. Other features include the Bluetooth S Pen, two-way wireless charging, stereo speakers, and water resistance.

Return & 90 Day Warranty Policy
Return & 90 Day Warranty Policy

COVERAGE

This warranty covers all devices sold by Image One Cellular. (Please see table below for classification and warranty coverage). Said warranty covers the handset and accessories (i.e. battery and home charger). The warranty provides for the replacement and or repair of any defective handset and covered component that arises from the re-manufacturer (Image One Cellular). We may also instead issue a credit for said returned phones. Please refer to the credit/replacement section of this document for further details. NO CASH REFUND WILL BE GIVEN UNDER ANY CIRCUMSTANCES.

This warranty, under NO circumstance will cover returns that arise from the following:

  1. Damage due to customer abuse
  2. Damage/defect from customer manipulation of software or hardware
  3. Damage sustained during shipping (Claim will be filed against cartage company)
  4. Inability to sell device

Please note that if IOC suspects intentional damage to device or accessories in order to receive RMA credit, we reserve the right to void the warranty in its entirety.

PHONE CLASSIFICATIONS/CONDITIONS

Please see the table below for a complete description of phone conditions and corresponding warranty.

CLASSIFICATION/CONDITION TABLE

Condition Description Warranty
A-Stock A-Stock devices are carrier return devices in flawless
conditions with minor blemishes if any.
A-Stock devices are fully tested and are run through
our complete QC testing process.
90 day warranty
(begins on day of Shipment)
B Stock B-Stock devices are carrier return devices
that have significant cosmetic wear and
still in very good condition.
B-Stock devices are fully tested and are run through
our complete QC testing process.
90 day warranty
(begins on day of Shipment)

RMA PROCESS

The RMA process is as follows (NO EXCEPTION). When a device or devices are found to be defective, the customer shall fill out the RMA form located on our website: www.imageonecellular.com under forms. Once completed the form must be emailed to: returns@imageonecellular.com. The RMA personnel will review and then provide an RMA number which will then be emailed to the customer. Once received, you must print the form and include it in the package to be sent back to Image One Cellular RMA department. Please write the RMA number on the outside of the package. Please note that the RMA number is only good for (7) business days. Please note that although you may have received an RMA number inside your warranty period, if you wait and send in phones outside of (after your warranty expires), you will not receive credit or replacement for these devices.

If the above procedure is not followed or a package is sent back without obtaining RMA number and form, the package will be refused at our facility and sent back to you. Simply contacting your account executive and informing them that you are sending phones back does not qualify as following procedure and will be subject to refusal. THERE WILL BE NO EXCEPTION TO THIS POLICY.

If for any reason we accept your package without proper paperwork and number, there is a risk that it will sit in our facility and is subject to forfeiture. Any phones sent that are out of warranty or were not originally purchased from Image One Cellular they are subject to sit indefinitely in our facility until such time that you pay to have them shipped back to you.

CREDIT AND REPLACEMENT

Any credit and or replacements given in return for phones under the RMA process will be determined as follows: Within the first 30 days of a warranty, full credit or replacement value will be given in the event of no customer damage. After the first 30 days, between 31 and 90 days (60 days for A-Stock devices) credit or replacement value will be given at the current price (value) on the IOC pricelist. After the warranty period expires, no credit or replacement will be granted. Any handsets with physical wear such as scratches, if approved by the RMA department will only receive up to a 50% credit of current sale price. Please see the table below for further explanation.

Situation 1 – 30 Days 31 – 90 Days After 90 Days
Credit given for RMA on account Credit of original amount paid will be applied on account. Credit in the amount of current price on IOC price list applied on account. No credit given
Replacement with same device model Replaced with same device. Replaced with same device. No replacement given
Replacement with a different device model Credit for original price paid will be applied towards the different model. Credit for present value based on current pricing on IOC price list will be applied towards different model. No credit applied to replacement.

RESTOCKING FEE

Some returned devices may incur a 15% restocking fee based on purchase price.

SHIPPING / RETURNING

In order to either receive full credit or a replacement of equal value, all phones must:

  1. Be in original condition (both physically and technically)
  2. Retain their original flashing and software. No customer manipulation allowed.
  3. Shipped with original accessories (i.e. box, manual, charger, and battery) actual cost of accessory will be levied on the credit for each missing accessory.
  4. If OEM box is written on or damaged, any credit given will be subject to actual cost of box.
  5. Must be packaged properly as not to subject the phones to damage during shipping.

Please send your complete and properly followed procedured RMA to the following address:

Image One Cellular
RMA Department
4697 Northwest Parkway
Hilliard, Ohio 43026

Shipping Information
Shipping Information
  • Shipping Options: We offer a variety of shipping options for customers to choose from, including Fedex ground for $30 and FedEx expedited for $60.
 
  • Processing Time: We will process and ship orders within 1-2 business days of receiving payment, and customers will receive a shipping confirmation with a tracking number once the order has been shipped.
 
  • Delivery Time: Delivery times will depend on the chosen shipping method and the destination of the package. Standard shipping typically takes 3-5 business days and expedited shipping takes 2-3 business days.
 
  • Signature Requirement: Some high-value orders may require a signature upon delivery. We will ship the package to the shipping address provided by the customer, it is customer responsibility to ensure that the shipping address is correct.
 
  • Damage during Shipping: If the device is damaged during shipping, please contact us as soon as possible, we will work with the shipping company to resolve the issue and provide a replacement or refund if necessary.
 
  • Governing Law: This shipping policy shall be governed by and construed in accordance with the laws of the country in which the product was purchased.

Description

Specs

Display 6.9 in   diagonal, 19.5:9
Quad HD+   1440 x 3088 pixels
494 ppi   approx.
120 Hz refresh
Type: AMOLED
adaptive refresh, HDR10+, curved edges, Gorilla Glass Victus
Battery 4,500 mAh
Non-removable
Processor Qualcomm Snapdragon 865+
3.1 GHz
12 GB RAM
LPDDR5
Storage 128 GB raw hardware
107 GB available to user
Expandable via memory card
also available with 512 GB
Cameras Main: 108 megapixel
f/1.8, OIS, laser focus, LED flash, 79º
Single Take (captures video + multiple stills), night mode (multi-frame, multi-ISO), Pro (manual) mode, Live Focus (portrait), AR, HDR, panorama
Wide: 12 megapixel
f/2.2, 120º

Tele: 12 megapixel
5x (20º), f/3.0

Video: 8K
manual mode, audio source control, variable-speed zoom, Super Steady, hyperlapse, night hyperlapse, Live Focus (portrait), super slow-motion

Front Camera 10 megapixel
auto-focus, f/2.2
Weight 7.34 oz   208 g
Dimensions 6.49 x 3.04 x 0.32 in   165 x 77 x 8.1 mm
OS / Platform Android version 10
Network Bands
more detail

5G: 2, 5, 12, 25, 41, 66, 71, 260, 261

4G LTE: 2, 4, 5, 7, 12, 13, 14, 25, 26, 29, 30, 38, 41, 46, 48, 66, 71

WCDMA: 2, 4, 5

CDMA: 800, 850, 1900

GSM: 850, 900, 1800, 1900

not all overseas bands shown

Data Technology NR (5G)
plus Cat. 20 LTE
SIM card size Nano   4FF

Features

Barometer Yes
Fingerprint Reader Type: in-display (ultrasonic)
Flashlight Yes
Water-Resistant Rating: IPX8 (SCUBA)
Accessibility
Hearing Aid Compatible Rating: M3, T3 (mostly tele-coil compatible)
TTY/TDD (Digital) Yes
Connectivity
Bluetooth Supported Profiles: HSP, HFP, OPP, PBA, A2DP, AVRC, HID, PAN, MAP
version 5.0 / can play audio through the two devices simultaneously
NFC Yes
USB Connector: USB Type C
UWB Yes
Wi-Fi Version: 6 (802.11 a,ac,ax,b,g,n)
Input
Side Keys Yes
Stylus Bluetooth-enabled S Pen with button and mid-air gesture recognition
Touch Screen Type: Capacitive
Memory
Memory Card Slot Card Type: microSD
Music
Stereo Speakers Yes
Photo & Video
TV Output DisplayPort via USB-C Alt Mode
Power
Fast Charging 25W
Wireless Charging 15W (fast), plus reverse charging (4.5W)
Voice
HD Voice Yes
Speaker Phone Yes